MAYOR LANDRIEU RELEASES FIRST “RESULTSNOLA” QUARTERLY REPORT
Majority of Benchmarks Were Met in First Quarter of 2011
NEW ORLEANS, LA-Today, Mayor Mitch Landrieu released the City’s first ResultsNOLA report on departmental performance benchmarks for the first quarter of 2011. The effort is part of the Administration’s efforts to ensure that government is performance-driven and accountable.
“When I was elected to be your Mayor, I vowed to make government work better for our residents,” said Mayor Landrieu. “My mantra is clear. It’s about results, results, results. For too long, the people of New Orleans have not gotten their money’s worth. I am serious about performance, and so are citizens across our city. When a light goes out, we want it fixed. When a catch basin is clogged, we want it cleaned. This initiative will help us analyze data to make sure City Hall is performance-driven and accountable.”
As a part of ResultsNOLA, the City will issue quarterly reports that outline goals for the year and progress towards meeting those goals. The report for the first quarter of 2011, which is easy to read for the public, shows that a majority of City departments’ benchmarks are being met:
· 51% of the measures are green, meaning the City is meeting or exceeding its goals;
· 19% are yellow, meaning the City is within 10% of its goal;
· 30% are red, meaning the City has not hit its marks in the first quarter.
Overall,Mayor Landrieu has committed to dramatically improving the accountability, transparency, and performance of New Orleans city government. To this end, the Mayor has implemented a robust performance management system in the city, where the analysis of data is used to promote better results and to demonstrate the public’s return on investment for their tax dollars. Mayor Landrieu’s investments in performance management include:
· A Budgeting For Outcomes process whereby all budget allocations are competitively linked to the efficient delivery of high value services, and evaluated using performance metrics so that the public can better understand how their tax dollars are being spent;
· PerformanceStat programs for key cross-departmental initiatives, like blight reduction. In PerformanceStat meetings, senior leadership meets with key department heads and program managers on at least a monthly basis to review data to understand what works, what doesn’t, and what steps need to be taken to improve;
· The development of Business Plansfor all departments under Mayoral control. These business plans contain each department’s mission statement, vision of success, goals, initiatives, organizational charts, a SWOT (strengths, weaknesses, opportunities, threats) analysis, and a set of Key Performance Indicators (KPIs) used to assess the success of departments in achieving their goals. These will be revised and improved each year;
· An Office of Performance and Accountabilityto serve as the principal office for performance measurement, analysis, and management, a Service and Innovation Teamhoused in the Department of Information Technology and Innovation to drive process improvement projects and value-capturing opportunities, and enhanced capacity in the Budget Department to implement the Budgeting For Outcomes system. Both the Office of Performance and Accountability and Service and Innovation team are responsible for developing systems to methodically collect data where currently no such system exists.
The ResultsNOLA report released today represents the first comprehensive report of each city department’s performance indicators and a fulfillment of Mayor Landrieu’s commitment to better, more accountable government.
Landrieu closed, “While we have a long way to go, we are making great strides in improving city services. We encourage the public to stay informed and view our quarterly reports at www.nola.gov. In the end, this is about delivering a better service at a better value.”